The Citrix Audio Redirection Service is part of the Citrix Virtual Desktop Agent (VDA) software which runs on a single or multi session machine. It is responsible for redirecting audio over the Audio Virtual Channel to be used within the ICA session.
If this windows service has stopped running, users having a virtual desktop session to the respective session machine have no sound.
If this windows service has stopped running, users having a virtual desktop session to the respective session machine have no sound.
Agentless Session Machine Monitoring
MetrixInsight for Citrix VAD/DaaS remotely monitors if Citrix Audio Redirection Services are running using its agentless session machine monitoring solution. This SCOM resource pool based solution monitors all your single- and multi session machines remotely. There is no need to discover these session machines using the SCOM discovery wizard.

MetrixInsight for Citrix VAD/DaaS
MetrixInsight for VAD/DaaS is a CITRIX® Ready SCOM Management Pack solution for Citrix Virtual Apps and Desktops, Citrix DaaS, Citrix License Server, Citrix Provisioning Services, Citrix StoreFront and NetScaler.
It goes beyond Citrix Director and fully integrates your Citrix® Virtual Apps and Desktops, and Citrix DaaS stack into SCOM. It dynamically discovers and visualizes the entire Citrix VAD and DaaS topology using the different layers that exist in a typical End User-Computing deployment and provides comprehensive monitoring and reporting services to keep the end-user computing platform up and running and your end users happy.
It goes beyond Citrix Director and fully integrates your Citrix® Virtual Apps and Desktops, and Citrix DaaS stack into SCOM. It dynamically discovers and visualizes the entire Citrix VAD and DaaS topology using the different layers that exist in a typical End User-Computing deployment and provides comprehensive monitoring and reporting services to keep the end-user computing platform up and running and your end users happy.