Tuesday, 22 November 2022 14:10

Citrix Print Manager Service is not running

The Citrix Print Manager Service is part of the Citrix Virtual Desktop Agent (VDA) software which runs on a single or multi session machine. It is used for the Citrix Advanced Universal Printing Architecture. It takes care of the client printer mappings between a user client and the VDA within an ICA session.

This service heavily relies on the Windows Print Spooler service which spools print jobs and handles interaction with the printer.

If one or both of these services have stopped running, users having a session on the respective session machine cannot print.

MetrixInsight for Citrix VAD/DaaS remotely monitors if the Citrix Print Manager Service and Windows Print Spooler service are running, without the need of an agent on the respective session machine.
Alerting on stopped Citrix VAD/DaaS VDA service
It enables you to start stopped VDA windows services from whithin the alert, but also to start multiple of them with one click, without requiring an agent on the session machine.
Task to start multiple stopped Citrix VAD/DaaS VDA services

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