Privacy & Cookies Policy

Last Updated: 28-12-2022

1. Introduction

We are committed to safeguarding the privacy of our customers and website visitors; this policy sets out how we will treat your personal information.

This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, "we", "us" and "our" refer to GripMatix B.V. For more information about us, see Section 15.

2. The personal data that we collect

In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

2.1     We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number and postal address. The source of the contact data is you.

2.2     We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you, although some elements of the account data may be generated by our website.

2.3     We may process information relating to our customer relationships ("customer relationship data"). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is you and/or your employer.

2.4    We may process your personal data that are provided in the course of the use of our services and generated by our services in the course of such use ("service data").The service data may include the date and times for logons or submitting support inquiries. The source of the service data is you and/or your employer and/or our services.

2.5     We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

2.6    We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

2.7    We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

2.8    We may process data necessary for performance of the EULA  insofar this is required for the provision of the Software. This data may include SCOM Management group name(s), License Server name(s), Device Key(s) and any information you submit in support tickets and/or e-mail required for troubleshooting purposes (i.e. screenshots, logfiles). The source of this data is you.

2.9    Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Purposes of processing and legal bases

In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

3.1      Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.2     Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.

3.3     Direct marketing - We may process contact data, account data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email and social media. The legal basis for this processing is consent.

3.4    Research and analysis - We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

3.5     Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

3.6    Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

3.7    Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.8    Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.9    Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

4. Providing your personal data to others

4.1     We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

4.2    We use Antagonist as our hosting provider to host our website and also the data processed by our website.

When you sign up for a subscription or requesting a demo or quotation, the data you submit during this process is hosted by this party.

The privacy statement of how Antagonist processes data can be found here: https://www.antagonist.nl/downloads/algemene-voorwaarden.pdf

4.3    We use Stripe as our payment provider to process credit card payments.

When you sign up for a subscription and you pay with your creditcard, we send your Credit Card details from our secure environment straight to Stripe. We don’t see your Credit Card information neither we save it in our systems. As Stripe processes the payments, they will only report to us if the payment has been succesfull or not.

The privacy statement of how Stripe processes data can be found here: https://stripe.com/nl/privacy

4.4    We use HubSpot as a Customer Relation Management (CRM) and Marketing platform where our customer and prospect data is stored.

The privacy statement of how HubSpot processes data can be found here: https://legal.hubspot.com/privacy-policy

4.5    We use Microsoft Azure storage services where some of our customer and prospect data is stored.

The privacy statement of how Microsoft processes data can be found here: https://privacy.microsoft.com/en-us/privacystatement

4.6    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.International transfers of your personal data

In this Section 5, we provide information about the circumstances in which your personal data may be transferred to a third country under EU data protection law.

5.1    Some of our suppliers and sub-contractors are situated in the US. The competent data protection authorities have made an adequacy determination with respect to the data protection laws of the US. Transfers to the US will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_nl.

6. Retaining and deleting personal data

This Section 6 sets out our policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.1     Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.2  In order to safeguard that your personal data is removed within a reasonable term, GripMatix has a retention policy that can be requested via info@gripmatix.com.

6.3    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Security of personal data

7.1     We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

7.2    We will store your personal data on secure servers, personal computers and mobile devices.

7.3    Data that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using Transport Layer Security (TLS) technology.

7.4    You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5    You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. We provide Multi Factor Authentication technology to remediate this risk. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

8. Your rights

8.1     In this Section 8, we have listed the rights that you have under data protection law.

8.2    Your principal rights under data protection law are:

(a)     the right to access - you can ask for copies of your personal data;

(b)     the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)     the right to erasure - you can ask us to erase your personal data;

(d)     the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e)     the right to object to processing - you can object to the processing of your personal data;

(f)      the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(g)     the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h)     the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3    These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en.

8.4    You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

9. Third party websites

9.1     Our website includes hyperlinks to, and details of, third party websites.

9.2    In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

10.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3    Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

12.1    We use cookies for the following purposes:

  • Essential cookies, which are essential to the functioning of the website. Examples are session cookies, user-input cookies (session-id), Authentication cookies, User-centric security cookies and load-balancing cookies.

  • Performance/analytics cookies, which help us measure the website’s performance and improve your experience.

  • Functionality cookies, which allow us to enhance your experience (for example by remembering any settings you may have selected)

  • Marketing/targeting cookies, which we utilise on certain pages of the website to communicate with third party data suppliers in order to extrapolate your digital behaviour. This allows us to understand and target more relevant advertising campaigns in the future. The information we receive is all aggregate and anonymous, but will include statistics such as demographics, online behaviour, product interests and lifestyle. Targeting and tracking cookies are provided via trusted third party suppliers.

12.2     We use the following service providers that use cookies and those cookies may be stored on your computer when you visit our website:

Service provider
Purpose
Additional information
Google
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Furthermore we use Google tag and Google Tag Manager to facilitate conversion tracking on Google Ads.
HubSpot
We use HubSpot tracking code on our website to intergrate with HubSpot and better understand our visitors  behavior.
LinkedIn
We use LinkedIn integration to facilitate conversion tracking on LinkedIn campains
Twitter
We use a social media plugin on our website that allows you to share our content directly on your Twitter account.
YouTube
We use embedded video’s on our website provided by YouTube. Therefore YouTube provides tracking cookies when watching the video’s.

 

12.3   The following table provides an overview of the cookies being used on our website:

Cookie provider
Name of cookie
Purpose of cookie
Type of cookie
Lifetime
Joomla
42454baa20c31bc3e6913daf3b129ffe
Essential to identify unique user sessions on the website
First Party
Session
Joomla
joomla_user_state
Essential to identify if a user is logged on
First Party
Session
Google
_GRECAPTCHA
Essential to provide spam protection
Third Party
179 days
Google
1P_JAR
Marketing/Targeting to provide ad delivery or retargeting
Third Party
1 Month
Google
NID
Marketing/Targeting to provide ad delivery or retargeting
Third Party
6 Months
Google
OTZ
Performance/analytics to provide aggregated analyses for website visitors
Third Party
1 Month
Google
OGPC
Marketing/Targeting to provide ad delivery or retargeting
Third Party
1 Month
Google
AEC
Essential to provide spam protection
Third Party
6 Months
Google
SOCS
Marketing/Targeting to provide ad delivery or retargeting, store user preferences
Third Party
13 Months
Google
DV
Marketing/Targeting to provide ad delivery or retargeting, store user preferences
Third Party
1 Day
Google
_GID
Performance/analytics to provide aggregated analyses for website visitors by using Google Analytics and registers a unique ID that is used to generate statistical data on how the visitor uses the website
Third Party
1 Day
Google
_GA
Performance/analytics to provide aggregated analyses for website visitors by using Google Analytics and registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Third Party
2 Years
Google
_gat_gtag_UA_*
Performance/analytics to provide aggregated analyses for website visitors by using Google Tag Manager
Third Party
1 Minute
HubSpot
__cf_bm
Performance/analytics to provide aggregated analyses for website visitors by using Hubspot.
Third Party
30 Minutes
HubSpot
__hs_initial_opt_in
Performance/analytics to provide aggregated analyses for website visitors by using Hubspot.
Third Party
7 Days
HubSpot
__hs_opt_out
Performance/analytics to provide aggregated analyses for website visitors by using Hubspot.
Third Party
6 Months
HubSpot
__hssc
Performance/analytics to provide aggregated analyses for website visitors by using Hubspot.
Third Party
30 Minutes
HubSpot
__hssrc
Performance/analytics to provide aggregated analyses for website visitors by using Hubspot.
Third Party
Session
HubSpot
__hstc
Performance/analytics to provide aggregated analyses for website visitors by using Hubspot.
Third Party
6 Months
HubSpot
hubspotutk
Performance/analytics to provide aggregated analyses for website visitors by using Hubspot.
Third Party
6 Months
LinkedIn
AnalyticsSyncHistory
Performance/analytics to provide aggregated analyses for website visitors by using LinkedIn.
Third Party
13 Months
LinkedIn
UserMatchHistory
Performance/analytics to provide aggregated analyses for website visitors by using LinkedIn.
Third Party
30 Days
LinkedIn
bCookie
Performance/analytics to provide aggregated analyses for website visitors by using LinkedIn.
Third Party
1 Year
LinkedIn
Lang
Performance/analytics to provide aggregated analyses for website visitors by using LinkedIn.
Third Party
Session
LinkedIn
Li_gc
Performance/analytics to provide aggregated analyses for website visitors by using LinkedIn.
Third Party
6 Months
LinkedIn
lidc
Performance/analytics to provide aggregated analyses for website visitors by using LinkedIn.
Third Party
24 Hours
Twitter
gt
Functional authentication cookie used for sharing content on Twitter platform.
Third Party
2 Hours
Twitter
ct0
Functional authentication cookie used for sharing content on Twitter platform.
Third Party
2 Hours
Twitter
guest_id
Functional authentication cookie used for sharing content on Twitter platform.
Third Party
13 Months
YouTube/Google
Visitor_info1_live
Marketing/Targeting to provide ad delivery or retargeting used by YouTube as we embed YouTube content on our website
Third Party
5 Months 27 days
YouTube/Google
YSC
Marketing/Targeting to provide ad delivery or retargeting used by YouTube as we embed YouTube content on our website
Third Party
Session
YouTube/Google
Device_info
Marketing/Targeting to provide ad delivery or retargeting used by YouTube as we embed YouTube content on our website
Third Party
5 Months 27 days
YouTube/Google
CONSENT
Marketing/Targeting to provide ad delivery or retargeting used by YouTube as we embed YouTube content on our website
Third Party
2 Years

13. Managing cookies

13.1    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)     https://support.google.com/chrome/answer/95647 (Chrome);

(b)     https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);

(c)     https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d)     https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)     https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f)      https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).

13.2   Blocking all cookies will have a negative impact upon the usability of many websites.

13.3   If you block cookies, you will not be able to use all the features on our website.

14. Amendments

14.1   We may update this policy from time to time by publishing a new version on our website.

14.2   You should check this page occasionally to ensure you are happy with any changes to this policy.

15. Our details

This website is owned and operated by GripMatix B.V.

We are registered in The Netherlands under registration number 72665521.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@gripmatix.com.

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