Citrix® Management Pack for SCOM and Azure Monitor

CITRIX® Ready SCOM Management Pack solution for Citrix Virtual Apps and Desktops, Citrix DaaS, Citrix License Server, Citrix Provisioning Services, Citrix StoreFront and Citrix Federated Authentication Service.

Tested | Verified | Trusted by Citrix®. Created by Citrix Experts, for Citrix Experts.

MetrixInsight for VAD/DaaS enhances Citrix Director and Monitor by delivering comprehensive visibility and proactive monitoring across the entire Citrix End-User Computing (EUC) infrastructure. 

Citrix SCOM Management Pack

Holistic Approach to Citrix EUC Monitoring and Observability

Comprehensive Overview of the Complete Stack

While Citrix Director, Citrix Monitor, together with uberAgent primarily focus on providing detailed insights into specific areas of Citrix Virtual Apps and Desktops (VAD) and Citrix DaaS infrastructure, MetrixInsight with SCOM delivers a broader, high-level overview of the complete stack.

Detailed Insights into all Citrix Components

Among others, this is due to the broader scope of monitoring and observability concerning Citrix VAD and DaaS, as well as the inclusion of monitoring and observability for additional critical Citrix components such as StoreFront, Provisioning Services, License Server, and Federated Authentication Service.

Unified Coverage for Non-Citrix Infrastructure

Moreover, MetrixInsight with SCOM integrates seamlessly with other SCOM management packs, extending monitoring and observability to non-Citrix infrastructure components. This capability benefits from being on the SCOM platform, allowing non-Citrix monitoring on the same platform, ultimately enabling a unified, single-pane-of-glass dashboard for both Citrix and non-Citrix environments. This integration enhances visibility and issue detection across the entire infrastructure, ensuring that IT teams have comprehensive insights for effective management.

Customer Benefits of Holistic Monitoring

MetrixInsight's holistic monitoring approach provides customers with comprehensive insights into the health of the entire Citrix EUC stack, empowering them to take informed actions and maintain control from a single platform, resulting in proactive issue detection, faster resolution, and enhanced operational efficiency. Detailed infrastructure visibility enhances troubleshooting and decision-making capabilities, helping to minimize downtime and ensure consistent, reliable performance.

All-in-one Management Pack

CITRIX® Ready SCOM Management Pack for monitoring Citrix VAD, Citrix DaaS, Citrix License Server, Citrix Provisioning Services, Citrix StoreFront and Citrix Federated Authentication Service.

Dynamic Single-Pane-of-Glass

Dynamic discovery, visualization and monitoring of your EUC infrastructure within a Single-Pane-of-Glass based on CITRIX® hybrid cloud reference architecture.

Small Foot-Print

Does not require an additional monitoring platform alongside SCOM, nor does it need additional agents or databases. Moreover, the solution monitors both single and multi-session VDA machines remotely which saves compute, disk IO, maintenance, and potentially System Center licenses.

Easy Licensing

Licensing is based on a user volume based annual subscription license model.

Pro-active Citrix EUC Infrastructure Monitoring and Observability

Comprehensive monitoring and observability across the End-User Computing (EUC) infrastructure, enabling proactive event detection and early identification of potential issues before they affect user experience.

Poor User Experience Detection

Detailed real and synthetic user logon and session monitoring and tracking. Detects Citrix VAD/DaaS slow logons, failed connections, slow and laggy sessions, why they occur or might occur.

Timely Alerts

Timely alerts with clear instructions and comprehensive CITRIX® product knowledge to quickly solve detected issues.

User Experience Analytics, Capacity Planning, and Performance Diagnosis

Determine causes of current and past User Experience degradation, plan for capacity, and detect performance issues

Agentless Session Machine Monitoring

No agents required for your VDA machines. Provides an agentless, SCOM resource pool based solution to monitor all your single- and multi session VDA machines remotely.

Automation

Automated tasks for restarting Citrix VDA session host machines, logging-off expired disconnected sessions, starting and stopping Citrix VDA windows services and more.

OpenAI GPT Integration (optional)

SCOM-AI GPT will be provided without any additional cost ultimately improving the efficiency and management of your Citrix environment.

Out-of-the Box Single Pane of Glass Dashboarding

MetrixInsight for Citrix VAD/DaaS integrates, visualizes and monitors your on-premise Citrix® Virtual Apps and Desktops and DaaS stack infrastructure. It discovers and visualizes the Citrix VAD/DaaS stack topologies into drilldown dashboards using the different layers that exist in a typical Citrix End User Computing deployment and provides comprehensive monitoring and reporting features to keep the entire platform up and running and your end users happy. End-to-end. From user logon to machine. From connection failure to infra service. We have got it covered.
Citrix SCOM Management Pack

Out-of-the-box Single-Pane-of-Glass Dashboards

Complete Layer-by-Layer Observability and Monitoring

Enhance your Citrix environment's user experience with our solution offering detailed insights into logon transactions and user sessions, while thoroughly monitoring each layer of the Citrix stack to ensure user interactions are smooth and efficient.
Its strengths in proactive user experience monitoring, platform event detection and single-pane-of-glass dashboarding, as well as the integration of non-Citrix component monitoring, standardized alert management and bi-directional ITSM integration because it is running on SCOM, are vital for comprehensive oversight and early issue identification. These features form an essential strategy for maintaining the performance and reliability of the entire Citrix VAD and DaaS stack.
User Experience Monitoring

User Experience Monitoring

Citrix VAD/DaaS Real and Synthetic User Logons and Sessions
User Layer Monitoring

User Layer Monitoring

Citrix VAD/DaaS Desktop OS and Server OS Delivery Groups
Access Layer Monitoring

Access Layer Monitoring

Citrix StoreFront Server Groups, StoreFront Servers, StoreFront Stores and NetScaler Application Delivery Controllers
Control Layer Monitoring

Control Layer Monitoring

Citrix Delivery Controllers, Cloud Connectors, Federated Authentication Servers, Sites, Zones, License Servers, Licenses, Provisioning Services Farms, Sites, Servers, vDisks
Resource Layer Monitoring

Resource Layer Monitoring

Citrix Catalogs, Server OS Machines, Desktop OS Machines, VDA Services
Hardware Layer Monitoring

Hardware Layer Monitoring

Citrix Hosting Connections
Integration Packs

Integration Packs

Automatically integrates with your current SQL Server, Active Directory and Windows Server Management Packs to get even richer topology views

Seamless Integration with SquaredUp for enhanced Dashboard Visualization and Data Analysis

Enhance your monitoring and observability with our specialized community SquaredUp Dashboard Pack for MetrixInsight for Citrix VAD/DaaS. Meticulously designed for the Citrix VAD/DaaS stack, this pack features over 60 detailed, user-friendly drill-down views.

The Dashboard Pack ensures seamless integration with SquaredUp for SCOM, providing comprehensive data analysis and visualization tailored to your specific environment.

Logon Simulator based Synthetic User Logon Monitoring

Besides Real User Logon Monitoring, our solution includes comprehensive synthetic user logon transaction monitoring, powered by an advanced Citrix Logon Simulator. This tool conducts robot simulations to meticulously monitor simulated logon processes at various network points, even in remote locations.

Beyond pinpointing whether user experience issues originate from the company network or external factors, the simulator dives deep into each logon step. It precisely identifies which segments are slow or failing, providing actionable insights for swift resolution.

Among others, this 24/7 operational capability offers a significant advantage over real user logon monitoring alone as potential problems are detected and addressed before they impact real users, preemptively enhancing system performance and elevating user satisfaction.

Logon Simulator based Synthetic User Logon Monitoring

Besides Real User Logon Monitoring, our solution includes comprehensive synthetic user logon transaction monitoring, powered by an advanced Citrix Logon Simulator. This tool conducts robot simulations to meticulously monitor simulated logon processes at various network points, even in remote locations. Beyond pinpointing whether user experience issues originate from the company network or external factors, the simulator dives deep into each logon step. It precisely identifies which segments are slow or failing, providing actionable insights for swift resolution. Among others, this 24/7 operational capability offers a significant advantage over real user logon monitoring alone as potential problems are detected and addressed before they impact real users, preemptively enhancing system performance and elevating user satisfaction.

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Citrix User Experience Analyzer

Deep-dive into key user session and VDA machine metrics, and get access to detailed connection information, including total logon duration and logon stage durations which takes your troubleshooting and optimization capabilities to new heights.

Address user complaints more effectively, by analyzing current and past sessions for root cause identification. By offering the ability to review and analyze past performance, this tool takes you beyond the real-time analysis capabilities of Citrix Director, facilitating more effective problem resolution.

Citrix User Experience Analyzer

Deep-dive into key user session and VDA machine metrics, and get access to detailed connection information, including total logon duration and logon stage durations which takes your troubleshooting and optimization capabilities to new heights.

Address user complaints more effectively, by analyzing current and past sessions for root cause identification. By offering the ability to review and analyze past performance, this tool takes you beyond the real-time analysis capabilities of Citrix Director, facilitating more effective problem resolution.

Citrix Session Resource Analyzer

The Citrix Session Resource Analyzer provides comprehensive analytics of CPU and memory usage by Citrix user session processes on VDA single or multi-session machines. It delivers total compute usage analysis for each process within your Delivery Group and offers insights into average resource consumption per user session.

This tool enables enhanced resource management by identifying high-demand processes, ensuring smooth and consistent performance for all users. Maximize your IT efficiency and user satisfaction with Citrix Session Resource Analyzer.

Optimize Performance with Detailed Resource Analytics

Gain in-depth analytics of CPU and memory usage by Citrix user session processes on VDA single or multi-session machines to enhance resource management and improve user experience.

Why monitor Citrix with SCOM, if you have Citrix Director/Monitor with uberAgent?

MetrixInsight for Citrix VAD/DaaS complements Citrix Director and Monitor by providing enhanced features through an enterprise monitoring platform like SCOM. Below is a comparison highlighting the advantages of using these tools together. For more details, read our blog post, Why Monitor Citrix with SCOM if You Have Citrix Director? It explains the benefits of using SCOM with Citrix Director for effective Citrix VAD and DaaS monitoring.
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Scope: SCOM vs Citrix Director vs Citrix Monitor
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Scope: SCOM vs Citrix Director vs Citrix Monitor

Supported software

The MetrixInsight for Citrix VAD/DaaS SCOM Management Pack supports the following software:
  • On-premise Citrix Virtual Apps and Desktop 7 1808 or higher CR and LTSR deployments
  • On-premise Citrix XenApp and XenDesktop 7.6 or higher CR and LTSR deployments
  • Citrix DaaS (Citrix Cloud)
  • Citrix Cloud Connector for Windows
  • Citrix Federated Authentication Service 1912 LTSR or higher
  • Citrix Provisioning Services 7.x or higher
  • Citrix License server 11.11.1 or higher
  • Citrix StoreFront 2.6 or higher
  • NetScaler ADC 11.x or higher
  • System Center Operations Manager 2016
  • System Center Operations Manager 2019
  • System Center Operations Manager 2022
  • Azure Monitor SCOM Managed Instance
We continuously develop new features and quality updates to improve your monitor experience and support the latest Citrix releases.

Optimize Performance with Detailed Resource Analytics

Gain in-depth analytics of CPU and memory usage by Citrix user session processes on VDA single or multi-session machines to enhance resource management and improve user experience.

Supported Software

The MetrixInsight for Citrix VAD/DaaS SCOM Management Pack supports the following software:

  • On-premise Citrix Virtual Apps and Desktop 7 1808 or higher CR and LTSR deployments
  • On-premise Citrix XenApp and XenDesktop 7.6 or higher CR and LTSR deployments
  • Citrix Desktop as a Service (Citrix Cloud)
  • Citrix Cloud Connector for Windows
  • Citrix Federated Authentication Service 1912 LTSR or higher
  • Citrix Provisioning Services 7.x or higher
  • Citrix License server 11.11.1 or higher
  • Citrix StoreFront 2.6 or higher
  • NetScaler ADC 11.x or higher
  • System Center Operations Manager 2016 (SCOM 2016)
  • System Center Operations Manager 2019 (SCOM 2019)
  • System Center Operations Manager 2022 (SCOM 2022)
  • Azure Monitor SCOM Managed Instance

We continuously develop new features and quality updates to improve your monitor experience and support the latest Citrix releases.
Citrix Ready

Licensing

Licensing for MetrixInsight for Citrix VAD/DaaS standard edition is based on a user volume based annual subscription license model. This means there is no big upfront investment for you, but you pay annually as long as you want to use our products. We believe this kind of licensing model fits perfect in the Cloud era we live in today.

Based on the type and amount of Citrix licenses you have, you need to select the right subscription plan that fits your needs.

Trial, Demo or Quote?

Interested? Request a demo, free trial edition, or quote.

Release Notes

1.7.13 (November 2024)

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