Citrix® Management Pack for SCOM and Azure Monitor

CITRIX® Ready SCOM Management Pack for Citrix Virtual Apps and Desktops, Citrix DaaS, Citrix License Server, Citrix Provisioning Services, Citrix StoreFront, Citrix Federated Authentication Service and NetScaler.

Tested | Verified | Trusted by Citrix®. Created by Citrix Experts, for Citrix Experts.
MetrixInsight for VAD/DaaS enhances Citrix Director and Monitor their in-depth analysis, akin to binoculars complementing a microscope. It not only covers all Citrix end user computing components, extending beyond just Citrix VAD and Citrix DaaS, but also demonstrates a broader scope within Citrix VAD and DaaS itself. Moreover, the solution discovers a detailed topology of these Citrix elements and integrates related non-Citrix components within a unified single-pane-of-glass view.
Citrix SCOM Management Pack

All-in-one Management Pack

CITRIX® Ready SCOM Management Pack for monitoring Citrix VAD, Citrix DaaS, Citrix License Server, Citrix Provisioning Services, Citrix StoreFront, Citrix Federated Authentication Service and NetScaler.

Small Foot-Print

Does not require an additional monitoring platform alongside SCOM, nor does it need additional agents or databases. Moreover, the solution monitors both single and multi-session VDA machines remotely.

Easy Licensing

Licensing is based on a user volume based annual subscription license model.

User Experience

Detailed real and synthetic user logon and session monitoring and tracking. Detects Citrix VAD/DaaS slow logons, failed connections, slow and laggy sessions, why they occur or might occur.

Dynamic Single-Pane-of-Glass

Dynamic discovery, visualization and monitoring of your platform within a Single-Pane-of-Glass based on CITRIX® hybrid cloud reference architecture.

Timely Alerts

Timely alerts with clear instructions and comprehensive CITRIX® product knowledge to quickly solve detected issues.

Pro-active Performance Monitoring

Detects events before they become real issues on User Experience level. For example low compute resource availability, database connection issues, high VDA machine load, network problems etcetera.

OpenAI GPT Integration (optional)

SCOM-AI GPT will be provided without any additional cost ultimately improving the efficiency and management of your Citrix environment.

Agentless Session Machine Monitoring

No agents required for your VDA machines. Provides an agentless, SCOM resource pool based solution to monitor all your single- and multi session VDA machines remotely.

Trend Analysis and Reporting

Extensive reporting to support your Citrix VAD/DaaS capacity and performance management.

Automation

Automated tasks for restarting Citrix VDA session host machines, logging-off expired disconnected sessions, starting and stopping Citrix VDA windows services and more.

Out-of-the Box Single Pane of Glass Dashboarding

MetrixInsight for Citrix VAD/DaaS integrates, visualizes and monitors your on-premise Citrix® Virtual Apps and Desktops and DaaS stack infrastructure. It discovers and visualizes the Citrix VAD/DaaS stack topologies into drilldown dashboards using the different layers that exist in a typical Citrix End User Computing deployment and provides comprehensive monitoring and reporting features to keep the entire platform up and running and your end users happy. End-to-end. From user logon to machine. From connection failure to infra service. We have got it covered.
Citrix SCOM Management Pack

Out-of-the-box Single-Pane-of-Glass Dashboards

Seamless SquaredUp Integration: Streamlining Dashboard Visualization and Data Analysis

Enhance your monitoring capabilities with our two specialized community SquaredUp Dashboard Packs: one meticulously designed for the Citrix VAD/DaaS stack, featuring over 60 detailed, user-friendly drill-down views, and another specifically tailored for NetScaler with more than 20 in-depth views. Each pack offers seamless integration with MetrixInsight, providing comprehensive data analysis and visualization tailored to each specific environment.
Click for a short demo video

Complete Layer-by-Layer Observability and Monitoring

Enhance your Citrix environment's user experience with our solution offering detailed insights into logon transactions and user sessions, while thoroughly monitoring each layer of the Citrix stack to ensure user interactions are smooth and efficient.
Its strengths in proactive user experience monitoring, platform event detection and single-pane-of-glass dashboarding, as well as the integration of non-Citrix component monitoring, standardized alert management and bi-directional ITSM integration because it is running on SCOM, are vital for comprehensive oversight and early issue identification. These features form an essential strategy for maintaining the performance and reliability of the entire Citrix VAD and DaaS stack.
User Experience Monitoring

User Experience Monitoring

Citrix VAD/DaaS Real and Synthetic User Logons and Sessions
User Layer Monitoring

User Layer Monitoring

Citrix VAD/DaaS Desktop OS and Server OS Delivery Groups
Access Layer Monitoring

Access Layer Monitoring

Citrix StoreFront Server Groups, StoreFront Servers, StoreFront Stores and NetScaler Application Delivery Controllers
Control Layer Monitoring

Control Layer Monitoring

Citrix Delivery Controllers, Cloud Connectors, Federated Authentication Servers, Sites, Zones, License Servers, Licenses, Provisioning Services Farms, Sites, Servers, vDisks
Resource Layer Monitoring

Resource Layer Monitoring

Citrix Catalogs, Server OS Machines, Desktop OS Machines, VDA Services
Hardware Layer Monitoring

Hardware Layer Monitoring

Citrix Hosting Connections
Integration Packs

Integration Packs

Automatically integrates with your current SQL Server, Active Directory and Windows Server Management Packs to get even richer topology views

Logon Simulator based Synthetic User Logon Monitoring

Besides Real User Logon Monitoring, our solution includes comprehensive synthetic user logon transaction monitoring, powered by an advanced Citrix Logon Simulator. This tool conducts robot simulations to meticulously monitor simulated logon processes at various network points, even in remote locations. Beyond pinpointing whether user experience issues originate from the company network or external factors, the simulator dives deep into each logon step. It precisely identifies which segments are slow or failing, providing actionable insights for swift resolution. Among others, this 24/7 operational capability offers a significant advantage over real user logon monitoring alone as potential problems are detected and addressed before they impact real users, preemptively enhancing system performance and elevating user satisfaction.

Citrix Logon Simulator

GripMatix's logon simulator analyzes every stage of simulated logons, offering insights into durations and pinpointing specific causes of delays or failures.
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Click image for demo video

Logon Simulator based Synthetic User Logon Monitoring

Besides Real User Logon Monitoring, our solution includes comprehensive synthetic user logon transaction monitoring, powered by an advanced Citrix Logon Simulator. This tool conducts robot simulations to meticulously monitor simulated logon processes at various network points, even in remote locations. Beyond pinpointing whether user experience issues originate from the company network or external factors, the simulator dives deep into each logon step. It precisely identifies which segments are slow or failing, providing actionable insights for swift resolution. Among others, this 24/7 operational capability offers a significant advantage over real user logon monitoring alone as potential problems are detected and addressed before they impact real users, preemptively enhancing system performance and elevating user satisfaction.

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Click image for demo video

Past and Current Real and Synthetic User Logon and Session Tracking

Deep-dive into key user session and VDA machine metrics, and get access to detailed connection information, including total logon duration and logon stage durations which takes your troubleshooting and optimization capabilities to new heights.

Address user complaints more effectively, by analyzing current and past sessions for root cause identification. By offering the ability to review and analyze past performance, this tool takes you beyond the real-time analysis capabilities of Citrix Director, facilitating more effective problem resolution.

Detailed insights into Citrix VAD/DaaS real and synthetic user sessions

Address user complaints by analyzing current and past Citrix VAD or DaaS user sessions for root cause identification.
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Elevate Capacity and Performance Management

Elevate your capacity and performance management with our comprehensive Citrix VAD/DaaS reports. Gain valuable insights into key metrics like delivery group capacity, license usage, session performance, and more, ensuring optimal efficiency and user experience.

Advanced Reporting

Advanced reporting capabilities for in-depth insights into your Citrix VAD or DaaS deployment, combining real-time analytics with aggregated data to enhance your capacity and performance management effectively.

Beyond Citrix Director

We understand that comparing monitoring point solutions, with enterprise monitoring platforms can be confusing. To address this, we've provided a table below to illustrate how to compare Citrix Director and Monitor, which are freely available from Citrix, with an enterprise monitoring platform like SCOM when used in conjunction with our MetrixInsight for Citrix VAD/DaaS Management Pack.

To deepen your understanding, explore Why monitor Citrix with SCOM, if you have Citrix Director? This blog post sheds light on the synergistic benefits of utilizing SCOM alongside Citrix Director for a more comprehensive Citrix VAD and DaaS monitoring strategy, highlighting how each tool plays a crucial role in ensuring a well-rounded and efficient monitoring system.

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Scope: SCOM vs Citrix Director vs Citrix Monitor
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Scope: SCOM vs Citrix Director vs Citrix Monitor

Supported software

The MetrixInsight for Citrix VAD/DaaS SCOM Management Pack supports the following software:
  • On-premise Citrix Virtual Apps and Desktop 7 1808 or higher CR and LTSR deployments
  • On-premise Citrix XenApp and XenDesktop 7.6 or higher CR and LTSR deployments
  • Citrix DaaS (Citrix Cloud)
  • Citrix Cloud Connector for Windows
  • Citrix Federated Authentication Service 1912 LTSR or higher
  • Citrix Provisioning Services 7.x or higher
  • Citrix License server 11.11.1 or higher
  • Citrix StoreFront 2.6 or higher
  • NetScaler ADC 11.x or higher
  • System Center Operations Manager 2016
  • System Center Operations Manager 2019
  • System Center Operations Manager 2022
  • Azure Monitor SCOM Managed Instance
We continuously develop new features and quality updates to improve your monitor experience and support the latest Citrix releases.

Citrix VAD/DaaS reporting for trend analysis

Extensive reporting functionality to support your capacity and performance management.

Supported Software

The MetrixInsight for Citrix VAD/DaaS SCOM Management Pack supports the following software:

  • On-premise Citrix Virtual Apps and Desktop 7 1808 or higher CR and LTSR deployments
  • On-premise Citrix XenApp and XenDesktop 7.6 or higher CR and LTSR deployments
  • Citrix Desktop as a Service (Citrix Cloud)
  • Citrix Cloud Connector for Windows
  • Citrix Federated Authentication Service 1912 LTSR or higher
  • Citrix Provisioning Services 7.x or higher
  • Citrix License server 11.11.1 or higher
  • Citrix StoreFront 2.6 or higher
  • NetScaler ADC 11.x or higher
  • System Center Operations Manager 2016 (SCOM 2016)
  • System Center Operations Manager 2019 (SCOM 2019)
  • System Center Operations Manager 2022 (SCOM 2022)
  • Azure Monitor SCOM Managed Instance

We continuously develop new features and quality updates to improve your monitor experience and support the latest Citrix releases.
Citrix Ready

Licensing

Licensing for MetrixInsight for Citrix VAD/DaaS standard edition is based on a user volume based annual subscription license model. This means there is no big upfront investment for you, but you pay annually as long as you want to use our products. We believe this kind of licensing model fits perfect in the Cloud era we live in today.

Based on the type and amount of Citrix licenses you have, you need to select the right subscription plan that fits your needs.

Trial, Demo or Quote?

Interested? Request a demofree trial edition, or quote.

Release Notes

1.7.8 (June 2024)